Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at pizzaranch-food.rest, place orders, use our services, or interact with us in any way. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

We encourage you to read this document carefully. If you have any questions or concerns about how we handle your personal information, you may contact us at any time using the contact details provided at the end of this policy.

1. Who We Are

Pizza Ranch is a food service business operating in the United States. We provide customers with food ordering, delivery, and dining services through our website and other channels.

For all privacy-related inquiries, you may reach our privacy team directly at [email protected]. We are committed to responding to all legitimate privacy requests within a reasonable timeframe and in compliance with applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at pizzaranch-food.rest
• Online food ordering systems and platforms we operate
• Email communications between you and our team
• Customer support interactions, whether via phone, email, or online chat
• Promotions, surveys, contests, and loyalty programs we may offer
• Any other interactions you may have with our business

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through links on our site, as we have no control over or responsibility for their privacy practices.

3. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include, but are not limited to, the following:

3.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or otherwise interact with our services, we may collect:

• Full name
• Email address
• Phone number
• Delivery address and billing address
• Date of birth (where required for age verification or promotional purposes)
• Username and account credentials
• Profile preferences and saved settings

3.2 Payment and Transaction Information

When you place an order or make a payment, we or our authorized payment processors may collect:

• Credit or debit card details (processed securely through PCI-DSS compliant processors)
• Billing information
• Transaction history and order records
• Promotional codes or gift card details

Please note: We do not store full payment card numbers on our servers. All payment processing is handled by trusted, PCI-compliant third-party processors.

3.3 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring URLs and exit pages
• Pages visited, time spent on pages, and click behavior
• Date and time of access
• Internet Service Provider (ISP)
• Search terms used on our website

3.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. Please refer to Section 9 of this policy for detailed information about our cookie practices and how to manage your preferences.

3.5 Communications Data

If you contact us via email, phone, or contact forms, we may collect and retain records of those communications, including the content of messages, your name, contact details, and any information you voluntarily provide.

3.6 Location Information

With your permission, we may collect your precise or approximate geographic location to help facilitate delivery services, recommend nearby locations, or tailor content to your region. You may disable location services through your device settings at any time.

3.7 Marketing Preferences

We collect your preferences regarding receiving marketing communications, promotions, special offers, and newsletters from us, as well as records of your opt-in or opt-out choices.

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

4.1 Provision of Services

• Processing and fulfilling your food orders
• Managing your account and providing customer support
• Sending order confirmations, receipts, and delivery updates
• Processing payments and preventing fraudulent transactions
• Providing and maintaining our website functionality

4.2 Communication

• Responding to your inquiries, complaints, and support requests
• Sending administrative communications such as policy updates or security notices
• Notifying you of changes to our menu, services, or terms

4.3 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers (where you have given consent or where permitted by applicable law)
• Personalizing your experience and showing relevant content or offers
• Running surveys, contests, and loyalty programs
• Retargeting advertisements through approved third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us at [email protected].

4.4 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve our services
• Identifying and resolving technical issues
• Developing new features, menu items, and service enhancements
• Conducting research and analysis to better understand customer needs

4.5 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations
• Preventing, detecting, and investigating fraud, abuse, or other illegal activity
• Enforcing our Terms of Service and other agreements
• Responding to lawful requests from law enforcement or regulatory authorities

5. Legal Bases for Processing

As a business operating in the United States, we rely on applicable federal and state laws governing the collection and use of personal information. Our processing activities are conducted in accordance with:

• The Federal Trade Commission (FTC) Act, which governs unfair or deceptive practices in commerce, including consumer privacy
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), applicable to consumers who are California residents
• The CAN-SPAM Act, governing commercial email communications
• The Children's Online Privacy Protection Act (COPPA), protecting the privacy of children under 13
• Any other applicable federal and state privacy laws and regulations

We process personal information based on the following grounds: (a) performance of a contract with you; (b) our legitimate business interests; (c) compliance with legal obligations; and (d) your voluntary consent, where applicable.

6. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for monetary consideration. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We may share your information with trusted third-party vendors who assist us in operating our website and delivering our services, including:

• Payment processing companies
• Delivery and logistics partners
• Email marketing and communication platforms
• Website hosting and cloud infrastructure providers
• Analytics and data analysis services (such as Google Analytics)
• Customer relationship management (CRM) tools
• Fraud detection and security services

All service providers are required to handle your data in accordance with this Privacy Policy and applicable law. They are not permitted to use your information for their own independent marketing purposes.

6.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal process, including:

• Court orders, subpoenas, or other legal demands
• Requests from law enforcement agencies or government authorities
• Regulatory investigations or compliance requirements

6.3 Protection of Rights and Safety

We may disclose information when we believe in good faith that such disclosure is necessary to: protect the rights, property, or safety of Pizza Ranch, our customers, or the public; investigate and prevent fraud or other illegal activities; or enforce our Terms of Service.

6.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business restructuring, your personal information may be transferred to the acquiring entity. We will notify you of any such change via a prominent notice on our website or by direct communication.

6.5 Aggregate and Anonymized Data

We may share aggregated, de-identified, or anonymized information — which cannot reasonably be used to identify any individual — with third parties for research, marketing, analytics, or other business purposes.

7. Your Privacy Rights

We are committed to respecting your rights regarding your personal information. Depending on your location, particularly if you are a resident of California, you may have the following rights:

7.1 Right to Know and Access

You have the right to request information about the categories of personal information we have collected about you, the purposes for which it was collected, the sources from which it was collected, and whether we have sold or disclosed it to third parties.

7.2 Right to Correction

You have the right to request that we correct any inaccurate personal information we hold about you. We will take reasonable steps to update your information upon receiving a verified request.

7.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may retain data where necessary to: complete a transaction; comply with a legal obligation; exercise free speech or other legal rights; or carry out certain security or integrity functions.

7.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information. While we do not sell personal information in the traditional sense, we may engage in data sharing practices that qualify under California law. You may submit an opt-out request at any time by emailing us at [email protected].

7.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, to the extent technically feasible.

7.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to direct us to limit the use and disclosure of sensitive personal information to that which is necessary to perform the services you requested.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, provide a different level of quality of service, or suggest that you will receive a different quality of service because you exercised your rights.

7.8 How to Submit a Privacy Request

To exercise any of your rights described above, please contact us by:

• Email: [email protected]

We may need to verify your identity before processing your request. We will respond to verified requests within 45 days as required under California law. In some cases, we may extend this period by an additional 45 days, in which case we will notify you of the extension.

You may also designate an authorized agent to submit a privacy request on your behalf. The agent must provide written authorization from you, and we may require you to verify your identity directly.

8. Data Security

We take the security of your personal information very seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, loss, misuse, alteration, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology to encrypt data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need and are bound by confidentiality obligations.
• Payment Security: All payment transactions are processed through PCI-DSS compliant payment processors. We do not store full payment card numbers on our systems.
• Regular Security Assessments: We conduct periodic reviews of our security practices, systems, and infrastructure to identify and address potential vulnerabilities.
• Employee Training: Our staff receive regular training on data protection best practices and privacy obligations.
• Incident Response: We maintain procedures for detecting, reporting, and responding to data security incidents.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and by using our services, you acknowledge and accept this inherent risk. If you believe your information may have been compromised, please contact us immediately at [email protected].

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website performance, and deliver personalized content and advertising.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and activity over time.

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of our website.

For more information about how we use cookies and how to manage your preferences, please refer to our full Cookie Policy, available on our website.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:

When personal information is no longer needed, we securely delete or anonymize it. In some cases, we may retain anonymized data indefinitely for statistical or research purposes.

11. Children's Privacy

Pizza Ranch's services, including online food ordering and account registration, are intended for use by adults aged 18 and older. We do not knowingly solicit or collect personal information from children under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is primarily processed and stored on servers located within the United States. However, as we use cloud-based service providers that may operate in other countries, your data may be transferred to and processed in countries outside of your home jurisdiction.

When your personal information is transferred internationally, we take appropriate steps to ensure that it receives an adequate level of protection consistent with applicable laws. These safeguards may include:

• Contractual agreements with service providers that include data protection clauses
• Ensuring that data transfers comply with applicable U.S. federal and state privacy laws
• Using service providers that have certified their compliance with applicable privacy frameworks

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other online services. These links are provided for your convenience and informational purposes only. We have no control over the content, privacy practices, or data handling of these external sites.

We strongly encourage you to review the privacy policies of any third-party websites you visit through links on our site. Pizza Ranch is not responsible for the privacy practices or content of any linked third-party sites or services.

Our website may also include social media features, such as "Share" or "Like" buttons for platforms such as Facebook, Instagram, or Twitter. These features may collect your IP address and other information and may set cookies. Your interactions with these features are governed by the privacy policy of the respective social media company.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track your activity. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our website does not currently alter its data collection practices in response to DNT signals. We will continue to monitor developments in this area and update our practices accordingly.

California residents should note that under California's Shine the Light Law (Cal. Civ. Code § 1798.83), you may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

15. California Consumer Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. In addition to the rights described in Section 7, California residents are entitled to:

• Right to Know (Disclosure): You may request a copy of the specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt Out: You may opt out of the sale or sharing of your personal information.
• Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use of sensitive personal information.
• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.

To submit a California-specific privacy request, please email us at [email protected] with the subject line "California Privacy Request." We will verify your identity and respond within the timeframes required by law.

16. How to File a Privacy Complaint

If you have concerns about how we have handled your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

16.1 Contacting Us First

We encourage you to contact us directly in the first instance so that we can address your concerns as quickly as possible:

• Email: [email protected]

16.2 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing consumer privacy protections. If you believe your privacy rights have been violated, you may file a complaint with the FTC:

• FTC Website: www.ftc.gov
• FTC Complaint Center: reportfraud.ftc.gov

16.3 California Privacy Protection Agency (CPPA)

California residents may also file complaints with the California Privacy Protection Agency, which enforces the CCPA/CPRA:

• CPPA Website: cppa.ca.gov

16.4 State Attorney General Offices

Residents of other states may file privacy-related complaints with their respective state Attorney General's office. Many states have enacted privacy protections that allow residents to seek remedies for violations of their rights.

17. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technology. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website
• Send an email notification to registered users where required or appropriate

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you object to any changes to this Privacy Policy, you should stop using our services and contact us to request the deletion of your personal information, where applicable.

18. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please do not hesitate to contact our privacy team:

We are committed to addressing your privacy concerns promptly and transparently. Our team will acknowledge receipt of your inquiry and provide a substantive response within a reasonable period, and no later than as required under applicable law.

Thank you for trusting Pizza Ranch with your personal information. We value your privacy and are dedicated to handling your data responsibly, securely, and in full compliance with applicable laws.

This Privacy Policy was last updated on May 22, 2026. All previous versions of this policy are superseded by this document. © 2026 Pizza Ranch. All rights reserved.